Consumer Protection Policy
Our commitment to protecting your rights and ensuring fair business practices.
For juristic persons/ordinary persons who accept the terms and conditions with Simple Wellness Co., Ltd. only.
In case of refund
1. According to the terms and conditions of the Simple Wellness Co., Ltd., the consumer has the right to change/return/terminate the purchase contract by sending a letter of intent within 7 days from the date of receipt of the product. The company shall refund the full amount paid by the consumer within 15 days from the date the consumer exercises the right to return such product by email to hello@simplewellness.ai.
2. In case that the company approves the refund, you must submit the documents to hello@simplewellness.ai as follows.
3. Schedule of remittances for the year is according to the dates and times as follows:
Note
1. In case of failure to submit documents on time, the payouts will be paid in the next round in all cases.
2. In case the 25th is a holiday, the transfer will be postponed to the next business day.
3. In case of incomplete documents, the company reserves the right not to pay in all cases.
4. For more information, please contact hello@simplewellness.ai only, the company does not have a policy to respond to inquiries by telephone.
5. This document is intended to provide a brief summary of key content for understanding the guidelines. The company reserves the right to change the terms and conditions, whether in part or in whole, without prior notice. We therefore ask that you study the full terms and conditions and if there is any text that may conflict with the interpretation, the full version shall prevail.
Last updated: 19 Aug 2025
